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Restaurant Associate

Company Name:
Sears Holdings
Provides "World Class" Member Service by surprising and delighting our members every day. Provides food service according to industry food standards.
Ensures customer care and selling are #1 priority
Completes all required Occupational Safety and Health Administration (OSHA)/Right-to-Know training
Knows the financial goals regarding sales, margin and shrink, and take steps to improve the Restaurant/Pizza Station in these areas
Builds customer relationships by engaging in friendly conversation with all customers, making eye contact, smiling, greeting customers, and assisting customers with inquiries and issues
Possesses knowledge of all areas of the store including specific locations of merchandise
Assists in training restaurant associates and ensures completion of compliance training of all department associates Uses the 4-Step process to train associates: Tell, Show, Watch and Support
Maintains a clean and efficient restaurant and work area and ensuring all associates working in the restaurant understand the importance of cleanliness in the food preparation department
Demonstrates strong product and service knowledge and demonstrate proper procedures in the handling of food
Makes sure to turn on all machines and ensures that they are functioning properly before the store opens
Checks supplies on a regular basis and alert the Restaurant Lead if orders are needed and ensures that add-on sale displays (ex. Cotton candy and popcorn) are replenished as needed
Understands all register functions including how to process all transactions and forms of tender
Follows corporate guidelines relating to Merchandise Claims and Control (MC&C;), Known-Loss Merchandise and Open/Empty Packages
Responsible for providing food service according to industry food standards
Replenishes soda and Ice machines as needed and ensures that the soda and Ice machines are cleaned on a continual basis
Knows meets/exceeds the daily and hourly sales goals established for the restaurant/pizza station
Ensures that the proper amount of dough is prepared before store opening to avoid having to make more during peak hours
Keeps an accurate record of customer call-in orders ensuring that they are prepared in a timely manner
Performs other duties as assigned
Ability to have a positive and friendly demeanor
Ability to be cross-trained
Have strong verbal, writing, reading, and arithmetic skills
Ability to understand and follow verbal and written instructions
Demonstrate strong skill set in suggestive selling techniques
Ability to lift and move merchandise, typically a minimum of 20lbs, but could be up to 100 lbs
Ability to perform repetitive standing, walking, bending, lifting, stretching, and reaching
Retail experience or equivalent
EEO Employer
Requisition ID: 359924BR
Job Function: Restaurant
Employment Category: Regular, Part-time
State: North Carolina (NC)
State or Province/City: LUMBERTON
Location: 2750 ROBERTS AVENUE,LUMBERTON, NC 28358, US
Post Code: 28358
Post Date: 07/17/2014
Brand: Kmart
Business Unit: Stores - Kmart
Store: 07420: LUMBERTON, NC

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